Shipping and Returns
Fresh Bros. products can be shipped anywhere in the United States. We use FedEx Express and require a street address. If you provide a PO Box we will contact you for a street address. We always suggest our customers request "signature required" when we ship your order to ensure you receive your products. In the event that FedEx shows your product was delivered to the address provided, and no signature was requested by our customer, we do not replace missing products.
We currently DO NOT ship internationally due to COVID-19. If you are an International Customer, we will ship to a US address only.
All products ship from our fulfillment center in Las Vegas, Nevada. When you order from us through this website, your products are shipped to you directly by us, ensuring your order is accurate and packed properly. If there is an "Act of God" (i.e. weather delays) we do not reimburse shipping costs as we do not get reimbursed through our shipping carrier for reasons out of their control. We do everything in our control to get your order out quickly but once it leaves our facility, we can't control what happens to it or how fast it gets to you.
How long will it take to receive my order? Orders are typically shipped within 48-72 hours by our dedicated fulfillment team unless it’s a custom order. However, since COVID-19, we have experienced some delays either by our suppliers or FedEx. Contact your sales associate if your order does not arrive in a timely manner. If you do not have a sales associate and ordered from our website, please contact email@example.com within 2 weeks of placing your order. If we shipped your product and FedEx tracking shows it was delivered to the proper address, we won't be responsible for replacing your order should you not receive it.
All domestic packages are shipped via FedEx Express and are usually received within three (3) to five (5) business days. A confirmation number and tracking number will be sent to you via FedEx at https://www.fedex.com.
Quality Assurance is very important to us and we take pride in ensuring your order arrives safely and quickly. When you receive your order, you can rest assured that it is 3rd party lab tested and guaranteed fresh.
Can I pick up my product at your facility? Yes, your order can be picked up at 3050 Westwood Drive, Unit A6 Las Vegas, NV 89109. Please schedule a pickup time with your sales associate to be sure your order is ready when you arrive. When you arrive to pick up your order, please check it for accuracy before leaving our facility. If there is an issue, it can be resolved while you are still at our facility and we will correct it. Once you pick up your order and leave our facility, we are not responsible for any damage, or loss of product. There are no refunds once you have possession of your order.
Will you ship internationally? Not at this time. Due to COVID-19, international orders have become increasingly difficult to safely get to their destination, as a result, we will only ship to US addresses until further notice. Terms are FOB if you have a current order placed with us that has not yet been fulfilled.
Call us at (833) 377-4276 from 9-5 pm Pacific M-F for more information.
Do you drop ship? We may drop ship in certain instances. Contact your Sales Associate or email firstname.lastname@example.org
Warranty & Returns: We do not offer refunds for any Private Label, Edible products or Custom orders. If you did not receive the product you ordered, we will send you the correct products upon receipt of the original order that was sent as long as it's unopened and in the original packaging. You have 48 hours to let us know if your order was not as requested. If you ordered bulk edibles, (gummies), we can not replace due to quality assurance and contamination issues. It's best to always order a sample before purchase any of our products to make sure it meets your expectations. If we agree to a return, there will be a 15% Restocking Fee charged.
If you have a question, concern or problem, call us or email your sales associate or email@example.com.
Please mail returns to:
Re: Fresh Bros.
3050 Westwood Drive
Las Vegas, NV 89109