Shipping & Returns

Fresh Bros. products can be shipped anywhere in the United States where Hemp Derived CBD and other cannabinoids are legal. We use USPS, which require a street address. If you provide a PO Box, we will contact you for a street address. If we don’t hear from you within 48 hours, we will refund your order. We always suggest our customers request “signature required” when we ship your order to ensure you receive your products. In the event that USPS shows a “Proof of Delivery” to the address provided, and no signature was requested by our customer, we do not replace missing products. All orders are shipped Mon – Friday and the cut off is 3:00 pm EST. If you place your order over the weekend it will be processed the following business day. If you select 2-day shipping, it will be shipped 2-Day once it has processed, which could be up to 72 hours. We do not ship on Federal Holidays.

Once shipped: A confirmation number and tracking number will be sent to you via USPS. Check your spam folder if you do not see the tracking information in your regular inbox.

INTERNATIONAL SHIPMENTS: We ship to some countries, but not all, due to the various laws surrounding CBD, D8 and the minor cannabinoids. All International orders are NON-REFUNDABLE. If you are an international customer, please make sure you know all the laws and customs requirements BEFORE ordering. We are not responsbile for your order once it leaves our warehouse. There are no returns, refunds or replacements. We suggest you use a customs broker to ensure safe delivery of your parcel.

All products ship from our fulfillment center in Orlando, FL. When you order from us through this website, your products are shipped to you directly by us, ensuring your order is accurate and packed properly. If there is an “Act of God” (i.e. weather delays) we do not reimburse shipping costs as we do not get reimbursed through our shipping carrier for reasons out of their control. We do everything in our control to get your order out quickly but once it leaves our facility, we can’t control what happens to it or how fast it gets to you. If for some reason you don’t receive everything you ordered, you have 48 hours to contact us and provide a picture of the original packaging, a copy of the packing slip and all products that were in your order.

How long will it take to receive my order? Orders are typically shipped 24-72 hours by our dedicated fulfillment team unless it’s a custom order. However, since COVID-19, we have experienced some delays either by our suppliers, freight companies and USPS.

Contact your sales associate if your order does not arrive in a timely manner. If you do not have a sales associate and ordered from our website, please contact sales@freshbros.com within 2 weeks of placing your order. If we shipped your product and FedEx tracking shows it was delivered to the proper address, we won’t be responsible for replacing your order should you not receive it.

Quality Assurance is very important to us and we take pride in ensuring your order arrives safely and quickly. When you receive your order, you can rest assured that it is 3rd party lab tested and guaranteed fresh.

Can I pick up my product at your facility? Yes, your order can be picked up at 3939 Forrestal Ave, Unit 200, Orlando, FL 32806. Please schedule a pickup time with your sales associate to be sure your order is ready when you arrive. When you arrive to pick up your order, please check it for accuracy BEFORE leaving our facility. If there is an issue, it can be resolved while you are still at our facility and we will correct it. Once you pick up your order and leave our facility, we are not responsible for any damage, or loss of product. There are no refunds once you have possession of your order. Update: As of 4/1/23 we do not allow pick up at this time.

Call us at (833) 377-4276 from 9-5 pm Pacific M-F for more information.

Do you drop ship? We may drop ship in certain instances. Contact your Sales Associate or email sales@freshbros.com